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FAQs

Got questions? This is your go-to spot for answers. From policies to processes, our FAQs page is here to help clarify Hudson / Hawk’s systems and support your day-to-day work.

Attendance / Time Off / Time Cards

HH Handbook Attendance Policy

Reliable attendance is essential to creating a consistent guest experience and maintaining trust within your team. Being consistently present means showing up on time, ready to deliver your best—every time. Your teammates and guests depend on you to be there when scheduled.

An absence occurs when a team member notifies the Shop Lead and Schedule Change Chat (in Teams) after 5:00 PM the day before or on the same day as their scheduled shift that they are unable to work. Last-minute notifications disrupt scheduling and the guest experience, so timely communication is expected.

How to Call In

  • Barbers must call their Shop Lead first or speak with them directly in the shop.
    • If the Shop Lead is unavailable, post in the Schedule Change chat in Teams, and the Experience Team (ET) will block your schedule and reschedule guests. Follow up with your Shop Lead as soon as possible.
  • SCs must call your Shop Lead first; if unavailable, post in the Teams Schedule Change chat. SC absences typically aren’t covered — front desk duties shift to the barbers.
  • ET contact your ET Lead first; if unavailable, notify the Operations Team.

Texts or Teams messages should not be used to initiate a call-in.

Next-Day Blocking

  • Barbers who call in will also be blocked from online booking the following day (if scheduled) to prevent guest reschedules if they remain unwell. This protects both barbers and guests.
  • Shop Leads should coordinate with ET before the next business day to confirm if the barber is returning.

Partial-Shift Absences

  • If a barber works at least 50% of their shift before going home sick, it will not count as an absence.

Attendance Disciplinary Process

We use a quarterly point system to ensure fairness and consistency:

  • 2 absences → Verbal warning
  • 3 absences → Written warning + no longer eligible for raise/promotion for the quarter
  • 4 and 5 absences → Blocked from online booking for 1 week
  • 6 absences → Final written notice. Additional absences past 6 will be eligible for termination.
  • If a barber calls in during their blocked week, the block is extended — not restarted as a full new week, but continued from the most recent call-in.
    • Example: If you call in on Monday, you’re blocked through the following Monday. If you call in again that Wednesday, the block is extended through the following Wednesday.
  • To be unblocked, they must show up for all scheduled shifts during that time. Points reset each quarter.
    • Daily blocks will not be removed until the barber shows up to their scheduled shift.
    • Team member must notify the schedule change chat (in Teams) when they have arrived to have the block removed.
  • Each absent day equals one point. Points reset at the beginning of a new quarter.

If a shop is closed due to bad weather and it was a company-determined decision, the time off is considered “Short Notice ATO” for team members. If the decision to close a shop is not made by the company and the barber does not work more than 50% of their scheduled hours, the time missed will be considered an absent day. To make up for weather related call-ins, a barber must work a day off within two weeks of the call-in date, and then thecall-in day will be excused. Caregivers who are impacted by weather-related school closures and don’t have backup childcare can still submit proof of the closure. These specific absences will be marked as “Short Notice ATO”.

How do I request time off?

In the Paycor app, go to Menu → Time Off. When submitting, select the correct type (unpaid or vacation if you have paid vacation), choose the date(s), indicate full or partial day, and only request days you’re scheduled to work.

  • New hires: List time off on new hire paperwork. No additional requests allowed until after 6 months.
  • After 6 months: Requests must be submitted at least 2 weeks in advance. Requests under 2 weeks are considered short notice and make you ineligible for an extra paid vacation day.
  • You can edit pending requests. If already approved, delete and resubmit with changes.
Do we close for the holidays? Do we have blackout dates that we can’t request off?

Yes, HH is closed on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and the day after, and Christmas and the day after.

No time off granted (shift swaps okay; seniority/performance considered):

  • 3 days before Father’s Day
  • 2 weeks leading up to Back to School in your market (may vary depending on market but traditionally is the second and third week of August)
  • The week of Thanksgiving: All barbers work Monday-Wednesday (even if your shop is closed Monday or if it’s usually your day off); Thursday and Friday off
    • The Saturday after Thanksgiving is not a black out date and can be requested off two weeks in advance
  • December 17-December 31
    • HH is closed early Christmas Eve, all day Christmas Day, and the day after
    • Christmas Eve shop hours will be 9:00am-2:00pm with a 30 min lunch for barbers
How do I view how much paid time off (paid vacation) I have available?

In the Paycor app, go to Menu → Time Off. Paid vacation hours are listed here.

  • Note: A negative balance under “unpaid” shows how many hours of unpaid time off you’ve requested/been approved for.
How do I punch in or out?

In the Paycor app, tap Create Punch and submit. Do not adjust any settings—Paycor auto-detects whether you’re punching in or out.

If you miss a punch, you can send a correction by reporting a missed punch. Click on Time Card, on the next screen select Report Missed Punch, and enter the details of your missed or incorrect punch. You do not need to send a Teams message to your supervisor. Reporting the missed punch is what directly tells your supervisor how to correct your timecard.

Payroll
How do I see my paystub?

Using the Paycor mobile app you can search for a pay stub by date, view paystubs and
YTDs with earnings, deductions, and taxes in both visual and number format. To look up
your pay stub:

  1. Tap Pay & Taxes.
  2. Select a Recent Pay Stub or tap All Pay Stubs.
  3. The Pay Stub Details screen opens:
  • Each section of your paystub can be expanded by tapping the down arrow or tap
    Expand All to see the full details.
  • View a pay stub from a different time period using the arrows next to the date.
  • Easily view total and individual earnings, deductions, and taxes.
  • Access a PDF version of your paystub or tax document to print or share by tapping
    the PDF icon in the top-right of the Pay Stub Details screen.
What if something is wrong with my paycheck?

If you believe there is a discrepancy on your paycheck, please closely review your pay
stub and timecard, then direct message Alyssa McCoy on Teams.

How do I view my paid vacation balance?

In the Paycor app, go to Menu → Time Off. Paid vacation hours are listed here.

  • Note: A negative balance under “unpaid” shows how many hours of unpaid time off you’ve requested/been approved for.
How to update Tax Elections (W-4) using the Paycor Mobile App?
  1. Log in to the Paycor mobile app.
  2. Tap Pay & Taxes.
  3. Tap Taxes then select the Withholding Elections tab.
  4. In the Taxes section, tap the Federal or State withholding tax listed that you want to update
  5. At the top-right, tap the three (3) horizontal dots to choose to Update Withholding or Delete Withholding.
  6. If you tap Update Withholding, the screen updates to show your current withholding elections with editable fields.
  7. Make changes and save your selections. A confirmation banner appears at the top with the status of your request.
How do I add a new direct deposit account?

Note: You can only have one designated primary net direct deposit account.

  1. Log in to the Paycor mobile app.
  2. Tap Pay & Taxes.
  3. Tap the Direct Deposit tile.
  4. If you do not have at least one account set up to receive direct deposit, click the button in the middle of the screen to add one. If you already have at least one account set up, at the top-right tap the plus sign (+) to add additional direct deposit accounts.
How do I make changes to my existing direct deposit account?
  1. Log in to the Paycor mobile app.
  2. Tap Pay & Taxes.
  3. Tap the Direct Deposit tile.
  4. Complete the identity verification prompt. After successful verification, the Direct
    Deposit Accounts     screen appears.
  5. Tap the direct deposit account you want to update.
  6. On the Personal Deposit Account screen, at the top-right, tap the 3 vertical dot icon.
  7. Select Edit, Deactivate, or Delete.
How do I update personal or contact info?

To request a change to your personal, contact, or work contact information, click your name at the top of the screen within the Mobile app.

Time Card

Select Edit Personal Information or Edit Contact Information, then enter the changes and select Save Changes. If your changes require approval from leaders in your organization, the changes will be updated after they have been approved. You can cancel a pending Personal, Contact, or Work Contact workflow by selecting the link within the pending message and selecting Cancel Change.

How do I get/view my W2?

2025 W2s will be available in your Paycor app. Once completed to view:

  1. Open the Paycor Mobile App. The Home screen appears.
  2. From the home screen go to Pay & Taxes.
  3. Tap Taxes.
  4. Tap the Tax Docs tab. For past years (2024 and prior), contact Alyssa McCoy by TEAMS message or email: alyssa@hudsonhawk.com
Who does employment verifications?

Please send any employment verifications to Alyssa McCoy — alyssa@hudsonhawk.com
or Brad Hashagen — brad@hudsonhawk.com

Health Insurance / Benefits
When am I eligible for health insurance?

Full time employees are eligible for benefits in the first month after their 60th day of fulltime employment. When an employee becomes eligible, they receive an automated email from noreply@employeenavigator.com letting them know they need to register an account.

How do I register/enroll in health insurance?

When it’s time for you to register a new Employee Navigator account, you’ll receive an
email notice from noreply@employeenavigator.com.

  1. Head to the registration page
  2. Enter your personal details and the company identifier: HudsonHawk
  3. Please note Your legal name should be entered in the first and last name fields
  4. Create a username and password (You will need to keep this information to access
    Employee Navigator in the future)
How do I manage or change my benefits?

Only employees can make changes to their benefits using Employee Navigator

  1. After you’ve made an account, log in to review your coverage and premiums
  2. Add or make changes to your benefits throughout the plan year
  3. View your statement of benefits and plan details
Who do I talk to when I have health insurance questions?

For any questions regarding insurance, contact Nevont. This includes billing questions, provider and network issues, qualifying events, etc.

Nevont Benefit Advisors is available 8AM-5PM Monday-Friday to assist with any benefits related questions.

Call the office at 417-228-3565 or email service@nevont.com and let them know you’re with Hudson / Hawk Barber & Shop

How do I see/get my ID cards?

UnitedHealthcare app or website is where you can find medical ID cards. The Principal website is where you can find your vision and dental ID cards. You can also ask Nevont to send you a copy if you’re having trouble creating/logging into the UnitedHealthcare app/website or Principal’s website.

Nevont Benefit Advisors is available 8AM-5PM Monday-Friday to assist with any benefitsrelated questions.

Call the office at 417-228-3565 or email service@nevont.com and let them know you’re
with Hudson / Hawk Barber & Shop.

When is Open Enrollment?

Our new insurance plan year starts in June; therefore, Open Enrollment is typically in May each year.

How do I file disability claims?

To file any disability claims or for questions about disability claims or plans, contact Nevont.

Nevont Benefit Advisors is available 8am-5pm Monday-Friday to assist with any benefitsrelated questions. Call the office at 417-228-3565 or email service@nevont.com and let them know you’re with Hudson / Hawk Barber & Shop.

What do I do if I’m expecting?

Contact your Area Manager/Shop Lead and Alyssa McCoy through Teams to discuss options.

What employee discounts do we get?

HH team members receive 40% off HH non-discounted products and merchandise with
a value of $5.00 or more.

HH team members are allowed to purchase apparel and tools at discounted rates through our Apparel / Tool Form.

To help keep our SCs/ET looking sharp, non-commissionable team members are given one
free original haircut a month. Please see the handbook for further information.

Do we get paid vacation?

Senior Barbers earn 3 days of vacation pay; Level 5 barbers earn 5 days of vacation pay. In addition, all barbers—regardless of Senior Barber status—can earn additional vacation pay based on their attendance. Barbers who miss no more than one day per quarter will earn one extra day (8 hours) of vacation per quarter. However, if a barber misses two or more days in a quarter, they will no longer be eligible for the additional vacation.

Attendance is based on your scheduled workdays. You are expected to be at work unless you have an approved time-off request that meets company guidelines.

Do we have a 401k?

Hudson Hawk Barber & Shop does not currently have any 401K plans.

© Hudson/Hawk 2025