Frequently Asked Questions
Booking & Appointments
Hudson / Hawk Barber & Shop requires all guests to provide a valid credit card to reserve appointments. Rest assured, our phone and reservation systems are PCI compliant to safeguard your information. Cancellations must be made at least two hours prior to the appointment to avoid a charge. Any cancellations made less than two hours before an appointment will result in a charge of 50% of the total service cost. A no-show will incur a charge for 100% of the total service cost.
Group appointment services are available for groups of 4 or more people and are required for groups of 6 or more. Additionally, shop rental may be available for private parties. For group availability, a two-week notice and a 50% non-refundable deposit are required to reserve group services and shop rentals. No appointment changes can be made after the deposit has been paid. To book your group appointment or request more information, please see our contact page.
Your time is valuable. We make every attempt to stay on schedule, but unforeseen circumstances sometimes prevent our barbers from beginning their next appointment on time. If your barber is finishing up with a previous client beyond your scheduled appointment time, your barber will let you know how long you can expect to wait. We’ll do our best to ensure that the delay does not affect your service or appointment end time.
If your barber is running behind and another barber is available, you’ll have the option to see the other barber for your service.
While we encourage booking appointments to guarantee your preferred time slot, we do accept walk-ins when availability permits. However, walk-ins cannot be guaranteed, especially during peak hours. We recommend calling ahead or booking an appointment online to ensure we can accommodate you.
Yes! If you have a preferred barber, you can request them when booking your appointment. We’ll do our best to schedule you with your barber of choice based on their availability. Building a relationship with a regular barber helps ensure consistency in your haircuts.
Your first visit to Hudson / Hawk is designed to be relaxing, welcoming, and tailored just for you. You’ll be greeted right away, guided through a thoughtful consultation, and treated to a high-quality cut that includes amenities like a wash, neck shave, hot towel, and styling. Our barbers lead the experience from start to finish so you can sit back, enjoy the service, and leave looking sharp and feeling even sharper.
We recommend booking at least a few days in advance, especially for weekend appointments or if you have a preferred barber. During busy seasons or holidays, booking a week ahead ensures you get your desired time slot. Same-day appointments may be available — call us to check.
Cancellations & No-Shows
At Hudson / Hawk Barber & Shop, we understand that scheduling conflicts and last-minute changes are sometimes unavoidable. We respectfully request that you reschedule or cancel at least two hours prior to the start of your appointment. Any appointment canceled within two hours of the scheduled time will result in a charge of 50% of the original service fee, which will be charged to your credit card or gift card on file. A no-show will incur a charge of 100% of the total service cost.
A “no-show” refers to someone who fails to appear for the full duration of the appointment without providing prior notice or cancellation. All no-shows are required to pay 100% of the scheduled service cost, which will be charged to the credit card or gift card on file. We provide courtesy email and/or text messages 24 to 48 hours in advance to ensure your appointment still fits within your schedule. Ultimately, it remains our guests’ responsibility to keep their appointment times and notify us of any scheduling conflicts.
Payment Methods
No, we do not accept cash payments for services. All major credit cards and electronic forms of payment are accepted. No cash is kept in our shops. We do, however, accept cash tips.
If a gift card is lost or stolen, no worries. We keep your information and gift card amount on file. Be sure to notify the shop you plan to visit beforehand to ensure there aren’t any issues.
Services & Pricing
Indeed. For those unfamiliar, the Clean-Up is a quick service option designed to help you stay sharp between full-service haircuts. It’s a clipper service that begins at the temples and moves down and around the perimeter of the hairline to trim the base of the hair. The Clean-Up service does not include cutting the full sides and back, trimming the top of the head, wash-out, or massage. To keep scheduled appointment times with your full-service barber available for those days when you need a complete cut and service, the Clean-Up is a walk-in service only.
No. Services are charged as reserved and include all components of the service. We do not offer a discounted price if a client chooses to opt out of a portion of their service — for example, a hair wash or vibrating massage.
At Hudson / Hawk Barber & Shop, we are committed to excellence and the satisfaction of our clients without exception. If a service is performed and you are unsatisfied with your experience, we will invite you back to the shop of your choice to redo or correct the service to ensure your complete satisfaction.
All retail sales of grooming products are final. No returns or exchanges can be made after the product leaves the shop.
The frequency of haircuts depends on your hairstyle and how fast your hair grows. For most men’s styles, we recommend getting a haircut every 2-4 weeks to maintain a fresh, clean look. If you prefer a tight fade or skin fade, you may want to visit every 2 weeks. For longer hairstyles, every 4-6 weeks typically works well to keep your style looking its best.
We use and carry premium grooming products specifically designed for men’s hair and beards, including products from Hitch, STMNT Grooming Goods, Firsthand, and Slick Gorilla. Our barbers can recommend the best products for your hair type and style. Ask your barber which products they used during your service — we’re happy to help you recreate your barbershop look at home.
There’s no need to wash your hair before your appointment — that’s part of what we do! Most of our services include a complimentary hair wash. Just come as you are, and we’ll take care of the rest.
The best way to communicate your desired haircut is to bring reference photos showing the style you want. Be specific about length, whether you want a fade or taper, and how you typically style your hair. Don’t worry if you’re not familiar with barbering terms — our experienced barbers will guide you through the process and make recommendations based on your hair type and face shape. Additionally, you might find it helpful to check out our guide: How to Tell Your Barber What You Want.
Absolutely! We offer beard trims, hot towel shaves, and facial hair grooming. Our barbers can help shape your beard to complement your face shape and personal style. We also offer advice on beard maintenance and product recommendations to keep your beard looking great between visits.
Children’s Services
Barbershops differ from hair-cutting facilities designed specifically for children. There will be barbers present performing face and neck shaves on clients using sharp razors. For the child’s safety and comfort — and the safety and comfort of all our clients — we kindly request that any children receiving a haircut be able to sit still for several minutes at a time without attempting to get out of their chair. As a general guideline, children aged four and older may be ready for the barbershop while younger children may be more comfortable in a setting designed for their needs.
When a child is ready for the barbershop, Hudson / Hawk barbers provide the same service on the “little guys” as we do on the “big guys,” including hair washouts, hot towels, and massages (select services), so our pricing is the same. We charge based on service, not age.
Barbershop Policies
It is important to Hudson / Hawk that all employees, guests, and vendors are protected from harassment. Any incidents of harassment towards a member of the Hudson / Hawk team will be dealt with immediately. Consequences of such actions may include discontinuation of the service, temporary or permanent banning from any Hudson / Hawk location, or potential legal action. If any guests or vendors believe they have experienced harassment by a member of the Hudson / Hawk team, please contact us immediately at info@hudsonhawk.com so that we may investigate the situation and take swift action.
General Information
Our hours vary by location. Please visit our locations page or call your preferred shop directly for specific hours of operation. We’re open throughout the week to accommodate your schedule.
Yes! Hudson Hawk Barber & Shop has multiple locations to serve you in Springfield, Ozark, and Kansas City, Missouri, as well as Northwest Arkansas and Tulsa, Oklahoma. Visit our locations page to find the shop nearest you, view specific addresses, phone numbers, and hours for each location.
Your safety is our top priority. We follow strict sanitation protocols, including sterilizing all tools between clients, maintaining clean workstations, and adhering to all health and safety guidelines. Our barbers use disposable and properly sanitized equipment to ensure a safe, hygienic environment.
Gratuity is always appreciated but never required. If you’re pleased with your service, tips are a great way to show appreciation for your barber’s work. Like most service industries, 15-25% is customary for excellent service.
Yes! Gift cards are available for purchase and make perfect gifts for the men in your life. Gift cards can be used for any of our services and retail products. If a gift card is lost or stolen, no worries — we keep your contact information and the gift card amount on file.